Terms and Conditions ⋆ Santa Coffee

Terms and Conditions

General terms and conditions

PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS:
(hereinafter also the General Terms and Conditions or GTC):

On the one hand, the supplier of the products and workshops (also services), SANTA COFFEE, S.L., whose trade name is SANTA COFFEE, S.L. (hereinafter also the provider), with registered office at C/ Tomás Heredia 5, 29001, Málaga, N.I.F. B67915090 and e-mail: info@santacoffee.esbeing the owner of the website santacoffee.es, sets out the contractual document that will govern the contracting of products and/or services through the aforementioned website.

On the other hand, the User - Client (hereinafter the User), being responsible for the veracity of the personal data provided to the provider. You may be registered on the website by means of a username and password, for which you are fully responsible for their use and custody.

BOTH AGREE to the present document, and it entails that the user:

You have read, understand and comprehend the above.
B. That he/she is of legal age and has sufficient capacity to contract.
C. That it assumes all the obligations set forth herein.
D. That you have read and accept these general conditions of purchase from the moment you purchase any product and/or service offered.

This document can be printed and stored by Users.

The Provider makes available to them the following e-mail address info@santacoffee.es to raise any questions about these conditions.

The present conditions will be valid for an indefinite period of time and will be applicable to all contracts made through the provider's santacoffee.es website.

The provider reserves the right to unilaterally modify these General Conditions, without affecting the goods or promotions that were purchased prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products and/or services.

It is advisable to keep a copy of the data contained in the products and/or services purchased.

SANTA COFFEE, S.L. accepts no responsibility for any consequences that may result from the improper use of the products on sale on the website.

The civil responsibility of SANTA COFFEE, S.L for the products supplied is limited to the amount of the same, the user renounces to claim any responsibility to SANTA COFFEE, S.L for any concept in any case of dissatisfaction of the products acquired in the web santacoffee.es, as well as possible failures, slowness of access or errors in the access to the web, including losses of data or other type of information that could exist in the computer or network of the user that accesses the web santacoffee.es.

SANTA COFFEE, S.L. is a company specialised in the distance selling of coffee, coffee accessories, merchandising and workshops related to the world of coffee. SANTA COFFEE, S.L. sells its products remotely over the Internet through its website.

SUBJECT OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship arising between the Provider and the User at the time the User accepts these Terms and Conditions of Purchase during the online contracting process by checking the relevant box. These GTC shall apply from the day on which the order is placed.

The contractual sales relationship involves the delivery of a product and/or access to a specific service in exchange for a specific price publicly displayed on the website.

The specific details of each service offered - content, price, method of payment, type of service, etc. - can be found on the website, specifying each contracting and sales procedure for each service and product. The workshops will be conducted online and the student will be able to follow them from anywhere. The teaching method is based on a talk given by us exclusively, accompanied by a pdf. SANTA COFFEE, S.L. has all rights reserved.

2.2 Territory of application: The virtual shop of santacoffee.es workshops is active for the whole world, but they are carried out in person at the provider's premises and are given in Spanish. The virtual shop for the sale of products is active for mainland Spain and the Balearic Islands. The rest of the destinations will be managed between the parties via email, and the user will then be informed of the corresponding costs and customs so that the user can decide if he/she wants to place the order.

2.3 Capacity to contract: In order to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of an order through the santacoffee.es website is done by email and also implies automatic acceptance of the GTC. These terms and conditions are available on the santacoffee.co.uk website or, if you wish and request, we can make them available to you by email.

2.5. Modification of the General Terms and Conditions: SANTA COFFEE, S.L. reserves the right to make changes and/or modifications to these General Terms and Conditions. We advise our customers to review them regularly. In the event that these changes or modifications are made after an order has been placed, the conditions in force on the date on which the order was placed will apply.

INFORMATION PROVIDED ON THE WEBSITE santacoffee.es:

3.1 Publication of prices: The prices of the products and / or services are those shown in each of them on our website santacoffee.es.

3.2 Information about products and services: The information contained in our advertising, brochures, other written material, on our website or provided to you constitutes an invitation to make a purchase. The contents of santacoffee.co.uk are constantly being updated to provide our customers with the most complete and detailed information possible. All contractual information on santacoffee.es is displayed in Spanish (Castilian) and communication with customers and users, as well as the formalization of the contract, will be in this language.
In the case of the workshops, the language of instruction is Spanish.

3.3 Availability of product(s): There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, the product in question will be visible, but not available for purchase.

3.4 Right of Cancellation: SANTA COFFEE, S.L. reserves this action (right of cancellation) of the delivery of a particular product that does not meet the quality requirements imposed on all santacoffee.es products. In the event that this lack of quality is detected, SANTA COFFEE, S.L. Customer Service will suggest a replacement product and, if the replacement is not to the customer's liking, the cost of the product will be refunded.

3.5 Ordering and validation process:
Registration for training through the website constitutes an act of irrevocable acceptance of these conditions, and can only be challenged in the limited cases provided for in these conditions. Consequently, SANTA COFFEE, S.L. can in no case be held responsible for the non-execution or poor execution of the contracted services, due to the entry of the particular User's data. The confirmation response is automatic with the confirmation of payment.
The contracting of a workshop in person at SANTA COFFEE, S.L. and therefore the date of the day of the session will be given in the email together with the confirmation of the payment.

The timetable for receiving orders for the purchase of products is twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, although orders placed after twelve (12:00) hours will not be processed and will be processed on the following working day in Malaga. Orders received on Fridays after the indicated time, and on Saturdays and Sundays will be processed on Mondays or the first working day. Delivery times are detailed in these conditions in section 5.4.

3.6 Fraud: If SANTA COFFEE, S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

PURCHASING PROCEDURE:
In order to access the products and/or services offered by the provider, it will not be necessary for the user to register.

You will be able to purchase:

And register through the website by creating a user account:

- The user must freely and voluntarily provide the personal data that will be required of him/her and create his/her user by means of an e-mail address and password for which he/she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider. The user will select a user name and password, undertaking to make diligent use of the same, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or of possible access by an unauthorised third party, in such a way that the latter may proceed to block them immediately.
The user may not choose as a user name words whose purpose is to confuse others by identifying him/her as a member of the provider, as well as expressions that are offensive, offensive and, in general, contrary to the law or to the requirements of morality and good customs.

- Or by authenticating through a third party service (Google Oauth 2.0).

- Make the purchase as a guest. In this mode of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process has been completed, you will be offered the option of registering as a user or continuing as an unregistered user.

Once the product/s and/or service/s have been selected, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

Choose the product and/or service by clicking on it, and it will be automatically added to the "shopping cart".
If you wish to add more products and/or services, you must select the option "Continue shopping". If by mistake you have added a product or service that you do not want, you must click on the option to remove it from the shopping cart.
Once you have chosen the product(s), you must click on the finalise tab to place the order. When you click on this option, the confirmation of the purchase will appear (summary of the order placed, your details and chosen payment method).
The user's credentials will be requested in three ways:
User registration: if you are not a registered user, in order to make the purchase (registration is free of charge), you must fill in a data collection form (in which you will have to accept the Privacy Policy. Once you have completed the registration form, you will receive an e-mail confirming your registration at the e-mail address you have provided.
If you are already registered and already a customer: you can access your data by clicking on the registered user button, enter your user name and password.
Purchase as a Guest: a series of personal data is requested in order to be able to place the order and subsequent delivery, and then the user's consent to save their data is requested. If you give it, it is saved and product information will be sent to you if you allow it, otherwise the data will be saved for future purchases only.

You should check the spam and junk mail controls in your email inbox and always verify that the contact details you provide are correct.

Once you have registered, you will see a comments screen, where you can indicate the delivery time; a check box that you must tick as this is your acceptance of these General Terms and Conditions and the Privacy Policy.
To complete the process, click on the Finish button.

In any case, the provider's contracting platform will inform the user, once the contracting procedure has been completed, by e-mail regarding all the characteristics, price, means of transport (where applicable), contracting date and delivery times of the product (where applicable) and/or dates of the training contracted.

If there is any type of error in the address indicated or in any other part of the order, you must notify us immediately at the e-mail address that will appear on the website in order to correct the error.

If you have any queries, you can contact our Customer Service Department by any of the methods provided on the santacoffee.es website.

SANTA COFFEE, S.L. will provide Customer Service FREE OF CHARGE through our contact email info@santacoffee.es, if you choose another alternative means of communication, the user is the one who must bear the particular cost of the same.

SHIPPING:

5.1 SHIPMENT OF PRODUCTS

Transport company: will be carried out through the NACEX Company whose customer service telephone number is 900 100 000.

Shipping costs: The standard shipping costs will be as follows:
Mainland Spain and Balearic Islands, products up to 2kg 7,96€.

For orders of 50 € or more, shipping will be free of charge throughout the Spanish mainland and mainland Portugal.

When the user-customer adds the product to the cart and confirms the shipping address and the discount coupon, the system will automatically show the shipping price mentioned above.

Shipping discount: automatically activated for orders over €50.

Delivery address: Orders can be delivered in one of two ways:

at the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the recipient;
at the registered office of SANTA COFFEE, S.L., C/ Tomás Heredia 5, 29001, Málaga.

When you make your purchase, you choose the place of delivery and/or collection.

The delivery time of the order will be during normal working hours.

Notwithstanding the foregoing, the Provider has taken the measures required of a diligent trader to ensure that the delivery can be made within the agreed time, for which reason no liability can be imputed to the Provider.

Deliveries are only made to destinations in mainland Spain and the Balearic Islands.

SANTA COFFEE, S.L. will do everything in its power to ensure that your order is delivered within the period stated on our website on the date of issue of the order confirmation.

Delivery times: The delivery time is usually within the following timeframe:
- Within 24-48h to mainland Spain
- Between 24-96h for the Balearic Islands.

Depending on the product, depending on the destination town and the chosen payment method. This term is understood as long as the availability of the product has been confirmed and full payment of the order has been verified. In the case of products that are not available at the time of purchase, our Customer Service can provide you with information on availability.

If you have ordered several products in the same order, please note that they may have different availability dates, in which case you may receive them on different dates. Please note that if any of the references are not available at the time of shipment, you have the right to cancel the order at any time before shipment by contacting our Customer Service via the following email address: info@santacoffee.es indicating the order number.

Shipment confirmation: When the order is delivered to our carrier, we will send you confirmation of the shipment to the e-mail address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through our carrier's website.

Damage on delivery: The products are sent in secure packaging. If at the time of delivery, without the need to manipulate the shipping packaging or the product itself, it is visible and clear that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the goods received, the customer must immediately contact the email info@santacoffee.es, in order to urge the return of the product or products affected and proceed to its replacement by another in optimal conditions or make the refund of the price paid for it, as indicated in that email.

Likewise, if damage to the product is detected once the package has been opened while the packaging is in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it by email. info@santacoffee.es.

5.2 SENDING WORKSHOPS

SANTA COFFEE, SL. will not send any proof of order until it has verified that payment has been made.
The purchase of a workshop does not entail the physical delivery of any product, the contracted services being carried out and/or downloaded. SANTA COFFEE, S.L. will inform you of the procedure to be followed to carry out and/or download them.

PRICES AND TIME LIMITS FOR THE VALIDITY OF OFFERS:

All prices of the products and/or services displayed in the santacoffee.es shop include the VAT in force at the time of purchase. All prices shown on the website are valid and will be expressed in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.

VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the products shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory, except for the Canary Islands. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question. For orders destined for the Canary Islands, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.
In Andorra, the settlement will be managed through the SAD.

The user will receive the invoice of the order to the e-mail address provided by the user once the purchase has been made.

The prices applicable to each product and/or service shall be those published on the website and automatically applied by the contracting process in the last phase of the same.

In the case of limited duration promotions, the promotion discount will be applied as long as the order has been registered during the promotion period.

The method of delivery is detailed in section 5 of these general conditions.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not the order is subject to promotion.

For any information about the order, the User may contact the Provider's customer service telephone number or via e-mail to the address provided.

FORMS OF PAYMENT:

The systems available are listed below:

7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where all the digits of the card number must be specified in the corresponding form. The transaction is formalised at the time of placing the order. We only accept payments with secure cards in which your identity as the cardholder is authenticated in accordance with the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be taken into account and will not be processed until the payment has been authorised by your bank or cashier.

The SSL (Secure Sockets Layer) system is used, a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.3 Stripe: The user must have a valid credit or debit card. The transaction is formalised at the time of placing the order without the need to be registered on this platform and using the payment form where you must specify all the digits of the card number, expiry date and CVV code. We only accept payments with secure cards in which your identity as the cardholder is authenticated.

7.4 PayPal: Once the purchase is completed, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalised and an email will be sent with a summary of your purchase. By clicking on the "Back to website" button you will return to the website to view your order and print it.

PayPal automatically encrypts sensitive data using the most advanced technologies available on the market. PayPal has its own privacy policies and SANTA COFFEE, S.L. is not responsible for them.

7.5 Apple Pay: Once the purchase is completed, if this payment method is chosen, the user is required to have this service. The payment details are already entered in this service and you only need to confirm the payment.

RIGHT OF WITHDRAWAL:

8.1 Purchase of products

Right of withdrawal: The user has the right to exercise the right of withdrawal, and for this purpose has a period of 14 calendar days from receipt of the product, without penalty for its exercise; the consumer must be refunded the total amount of the purchase, i.e. the price of the product plus shipping costs, within 14 days following the exercise of the right of withdrawal by the user/consumer. In relation to the shipping costs for the return of the products, these shall be borne by the user/consumer. The exercise of the right of withdrawal is not subject to any formalities. The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary according to their nature, characteristics or functioning, without thereby limiting his right to exercise the right of withdrawal. To exercise this right of withdrawal, you can fill in the form: ANNEX I RIGHT OF WITHDRAWAL available at the end of these conditions with your order number (to obtain the refund of the amount of the product(s) within a maximum period of fourteen (14) calendar days following receipt of the order) together with your contact details. You can send it to us by e-mail to info@santacoffee.es or by post (by any means permitted by law), always within 14 calendar days of receipt of the order. After this period, you may only request the return or exchange of the product(s) for technical reasons subject to the guarantee of said product(s).

You must return the product with all the elements with which it was delivered, without damage or marks of wear of any kind, and that does not denote an inappropriate use of the good or different from the nature of the same to the address we have provided.

It is advisable to return the product in its original packaging, in case it is not possible, the product could suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the product(s) being sent, as well as the costs derived from the shipment.

Provided that the goods are returned within 14 calendar days, without any damage or marks of wear and tear and in compliance with the requirements set out in this section, we will refund the full purchase price.

Exceptions to the right of withdrawal: The right of withdrawal shall not apply to contracts relating to:

A) The supply of goods that are likely to deteriorate or expire rapidly.
B) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

8.2 Return due to an error in the order by SANTA COFFEE, S.L.: When the product does not correspond to the one ordered, due to an error attributable to the company, the user must notify the company by e-mail as soon as possible; SANTA COFFEE, S.L. will bear the cost of collecting the product sent in error and delivering the one corresponding to the one ordered.

8.3 Verification of Returns: SANTA COFFEE, S.L. will be in charge of the verification and checking of the products to be returned, which, once at its facilities, will verify that they are received in compliance with all the requirements established in section 8.1. In the event that any of the elements are missing, we will notify you in writing via email indicating the missing content.

8.4 Purchase of workshops
Unless there is agreement between SANTA COFFEE, S.L. and the User/Customer to the contrary, the User/Customer may not exercise the right of revocation referred to in this paragraph once the workshop purchased has been commenced.

There will be no refunds or partial or full credits for training courses if they do not meet the user's/client's expectations.

Workshops will not be refunded or credited once the workshop has been purchased. If the workshop is cancelled 72 hours before the start of the workshop, the full amount will be refunded or you can exchange it. If the workshop is cancelled 48h before the start of the workshop, 50% of the total amount of the workshop will be refunded. If the user does not show up, the workshop fee will not be refunded.
In the event of cancellation by SANTA COFFEE, S.L. without a change of date, you will be offered a refund of the ticket price or a voucher for the same amount to spend in our shop. In the event of cancellation with a change of date, you will be offered a place with the same characteristics. If you are unable to attend, your ticket will be refunded. You must write to info@santacoffee.es to proceed with the payment of the ticket.

In the event that the workshop does not take place within a period of less than 24 weeks due to non-registration on one of the dates proposed by SANTA COFFEE, S.L., the purchase price of the workshop will be credited as a web purchase voucher. This coupon will be valid for 24 weeks after its creation.

REINSTATEMENTS:

In the event of a return (withdrawal), the amount paid for the product plus shipping costs will be refunded. The return costs will be borne by the consumer-user. The deadline for the refund will be within a maximum of 14 calendar days and through the same means in which the purchase was made.

FORCE MAJEURE:

The provider shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond the control of SANTA COFFEE, S.L., including but not limited to acts of God, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts or shortages of transportation, facilities, fuel, energy, labour or materials.

In the event of delay, SANTA COFFEE, S.L. may be excused from performance, insofar as it is delayed or prevented by such causes, and for the entire period of time in question.

APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:

10.1 Warranty: All products offered through the website are completely original, unless otherwise stated in their description.

Satisfaction guarantee: If at the time of receiving the product and, before exercising the right of withdrawal, the user is not convinced by the purchase, he/she can choose to exchange the product for a voucher of the same value as the product purchased and returned, to exchange it for another of the same value (if the price of the product is higher than the voucher, the user must pay the difference).

10.2 Guarantee in the event of a defective product: In the event of a defective product, SANTA COFFEE, S.L. will repair, replace, reduce the price or terminate the contract (as appropriate), which will be free of charge for the user. SANTA COFFEE, S.L. is liable for any lack of conformity that becomes apparent within three years of delivery; the consumer-user must inform SANTA COFFEE, S.L. of the lack of conformity within two months of becoming aware of it.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

If any clause included in these General Conditions is declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and the General Conditions shall remain in force in all other respects, and such provision or the part thereof that is affected shall be deemed not to have been included in these General Conditions.

ONLINE DISPUTE RESOLUTION:

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

APPLICABLE LAW AND JURISDICTION:

These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the domicile of the provider (if it is not considered a consumer for the purposes of the TRLGDCU) or the user (if it is considered a consumer for the purposes of the TRLGDCU).

APPLICABLE LEGISLATION:

These General Terms and Conditions are subject to the provisions of:
European legislation governing electronic commerce:
- Directive 97/7/EC on the protection of consumers in respect of distance contracts (Distance Selling Directive);
- Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce in the Internal Market (Directive on electronic commerce).

Spanish regulations:
- Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users.

- Law 7/1998, of 13 April 1998, on General Contracting Conditions, and subsequent amendments.

- REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)

- Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.

- Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade, and
Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce and subsequent amendments.

COMMENTS AND SUGGESTIONS:

We welcome your comments and suggestions. Please send us such comments and suggestions via our contact form.

We also have official complaint forms available for consumers and users. You can request them through our contact form.

General terms and conditions of sale

PARTIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE:
(hereinafter also the General Terms and Conditions or GTC):

On the one hand, the supplier of the products and workshops (also services), SANTA COFFEE, S.L., whose commercial name is SANTA COFFEE, S.L. (hereinafter also the provider), with registered office at C/ Tomás Heredia 5, 29001, Málaga, N.I.F. B67915090 and e-mail: info@santacoffee.esbeing the owner of the website santacoffee.es, sets out the contractual document that will govern the contracting of products and/or services through the aforementioned website.

And on the other hand, the Client, any natural or legal person who purchases products on our website and who is not considered a consumer and user for the purposes of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, LGDCU), as it acts within the scope of a business or professional activity. You will be registered on the website by means of a user name and password, for which you will have full responsibility of use and custody, being responsible for the veracity of the data provided to the provider.

BOTH agree to the present document, and it entails that the client:

You have read, understand and comprehend the above.
B. That you have sufficient capacity to contract.
C. That it assumes all the obligations set forth herein.
D. That you have read and accept these general conditions of sale from the moment you purchase any of the products offered.

This document can be printed and stored by Customers.

The provider makes available to them the e-mail address info@santacoffee.es for any questions about these conditions.

It is advisable to keep a copy of the data contained in the purchase of the products purchased.

SANTAC OFFEE, S.L. cannot be held responsible for any consequences that may result from the improper use of the products on sale on the website.

The civil responsibility of SANTA COFFEE, S.L. for the products supplied is limited to the amount of the same, the Client renounces to claim any responsibility to SANTA COFFEE, S.L. for any concept in any case of dissatisfaction of the products acquired in the web santacoffee.es.

SANTA COFFEE, S.L. sells coffee and related accessories (filtering methods, barista accessories, cleaning and maintenance and coffee machines). It sells them remotely via the Internet through its website or through its own offer or order.

SUBJECT OF THE CONTRACT:

Scope of application: All sales of SANTA COFFEE, S.L. products will be governed by these terms and conditions, except for any special conditions that may be agreed with each customer in the corresponding offer or in the acceptance of the order. The present Conditions will be considered accepted by the Customer from the moment he/she has placed an order through the private access area on the website. The contractual purchase and sale relationship involves the delivery, in exchange for a specific price and publicly displayed on the website, of a specific product.

Sales territory: The online shop to buy santacoffee.es products is active for the whole world.

Order validation: The validation of an order through the cafedefinca.eu website is done by email and also implies the automatic acceptance of the GCS. These conditions are available on the santacoffee.es website or in the private area.

Modification of the General Conditions of Contract: The present conditions will remain in force until the termination of the contract between the parties and extinction of all analogous obligations and will be applicable to all contracts made through the provider's santacoffee.es website.

The Provider reserves the right to unilaterally modify these General Conditions, without affecting the goods or promotions that were purchased prior to the modification, in order to improve the products offered. In any case, before purchasing the products it is the Client's responsibility to consult these general conditions.

PRICES, INFORMATION PROVIDED ON THE WEBSITE AND VALIDITY OF OFFERS:

All product prices are those shown in the private area for professionals on our website santacoffee.es and do not include current VAT, or any other taxes, fees, transport costs, certificate or other concepts. At the time of purchase, the price of the purchased product will be increased with the corresponding taxes and/or fees, as well as the transport costs or other concepts that may apply and that are detailed at the time of the order. All prices will be expressed in Euro currency (€).

The Customer will receive the invoice for the order within a maximum of 5 days after the order has been placed by email.

Prices may be changed at any time without prejudice to prices already agreed in existing contracts.

In the case of limited duration promotions, the promotion discount will be applied as long as the order has been registered during the promotion period.

The information contained in our advertising, brochures, other written material, on our website or provided to you constitutes an invitation to make a purchase. The contents of santacoffee.co.uk are constantly being updated to provide our customers with the most complete and detailed information possible.

ORDER:

The Customer may place the order through their private area. The Customer must freely and voluntarily provide the data that will be requested.

To create an account, the Client shall select a user name and password, undertaking to make diligent use of the same, and not to make them available to third parties, as well as to notify the Provider of the loss or theft of the same or of possible access by an unauthorised third party, so that the latter may proceed to block them immediately.

The Client may not choose as a Client's name words that are intended to confuse others by identifying the latter as a member of the Provider, as well as expressions that are offensive, offensive and in general, contrary to the law or to the requirements of morality and good customs.

When placing an order through the private area, the Customer is informed of the price, shipping costs, delivery time and, upon acceptance, undertakes to receive the products or services.
purchased and to pay the agreed price, including, where applicable, the costs of delivery.

RESERVATION OF TITLE CLAUSE:

The sale is understood to be made with reservation of title in favour of the Supplier, until the total amount of the order is paid. As long as the reservation of title subsists, the Customer holds the delivered materials in deposit and is obliged to keep and insure them. In the event of seizure, suspension of payments or bankruptcy, and in the event that the retention of title in favour of the Supplier still exists, the Customer shall be obliged to declare, where applicable, that the ownership of the goods belongs to the Supplier.

The retention of title clause in favour of the Supplier shall automatically terminate when the Customer has paid the agreed price in full and the product sold shall become the full property of the Supplier, without any limitation whatsoever.
If, on the other hand, any payment is not made when due, the Supplier shall take the necessary legal action.

DELIVERY:

Orders shall be delivered to the delivery address freely designated by the Customer. The Customer will be informed of the delivery period when the order is finalised. It shall be understood that any delivery periods that may be indicated by the Supplier are indicative and are therefore not essential, and therefore the Provider shall not assume any liability whatsoever as a result of exceeding such periods.

The delivery time is understood as long as the availability of the product has been confirmed and full payment of the order has been verified. In the case of products that are not available at the time of purchase, our Customer Service can provide you with information on availability.

If you have ordered several products in the same order, please note that they may have different availability dates, in which case you may receive them on different dates.

The delivery period may be extended in the event of force majeure or any unforeseeable event such as natural disasters, fire, the adoption of administrative measures, legal lockouts, lack of or deficiencies in raw materials and energy, and which are not attributable to the Supplier. In this case and if they are of a transitory nature, the delivery period will be extended, in the event that they are not of a transitory nature, make the supply or performance of the services essentially impossible or difficult, or if it cannot be reasonably foreseen when they will cease, the contract may be withdrawn. In the event that the Supplier chooses to withdraw from the contract, the corresponding settlement shall be carried out between the parties, without either party being entitled to claim damages from the other.

FORMS OF PAYMENT:

Payment by bank transfer or deposit to account: At the time of finalising the order, the Customer will receive instructions with the account number to pay the order. It is essential that the assigned order number and the Customer's name are clearly indicated on the transfer order. In order to confirm the order it will be necessary to make the transfer within 7 days, otherwise it will be cancelled in our system.

Payment by bank draft: this is the method of payment in which the amount of money for the order is sent by means of a document called a bank cheque, which is issued by the Customer's bank.

If not agreed between the parties, the Customer shall pay in advance.

All bank charges arising from non-payment shall be passed on to the Customer.

TRANSPORT:

The goods will be shipped by the carrier contracted by the Supplier unless otherwise agreed by both parties. The Customer will be informed of the shipping costs upon completion of the order via their private area. The Supplier is not responsible for any risk of deterioration or loss of the goods.
All products are delivered to the carrier after quality and packaging control, so that the Customer, at the time of delivery, must carefully examine and recognise the material received in terms of quality and quantity. In the event that, at the time of delivery, damage or defects in quantity or quality are detected in the packaging or in the product, the Customer must immediately notify the Supplier by recording this on the corresponding delivery note or, at the latest, within 4 days of delivery.

RETURNS:

Unless otherwise agreed between the parties, the supplier will not accept returns of the product, once the Client has received them and in the absence of the defects indicated in the previous section.

If there is agreement between the parties, returns will be accepted provided that they are accepted by both parties, are made within 7 days, are returned in their original packaging, unsealed, unused and in perfect condition, and once the returned product has been received, the supplier confirms that it complies with the return specifications indicated above. The return costs will be borne by the Customer.

APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:

All products offered through the website are completely original, unless otherwise stated in their description. The supplier guarantees the quality of its products according to the standards of their manufacturers, who will be the ones to decide whether to repair or replace the defective product. Claims arising from damage to products due to handling by the Customer and/or its employees, transport or third parties outside the supplier will not be accepted.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES.

APPLICABLE LAW AND JURISDICTION:

These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established. The provider and the Client-Company agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the provider's domicile (not being considered as a consumer for the purposes of the TRLGDCU).